This is a guest blog post from Nexthink.

Everything Starts with People. Visit Nexthink at the Citrix Ready booth (#5043) at HIMSS22 to discuss how putting people and their experience first is the key to maximizing clinicians’ productivity and the outcomes of the care they deliver.

Clinicians and healthcare staff require consistent, reliable access to critical applications for information and workflow so they can better serve their patients. Healthcare applications are a complex mesh of technologies within the datacenter and out to various workstations, delivered in a variety of ways. But few institutions have the information they need about the quality of users’ experience with their primary applications.

Everything is “Green,” but Not Everyone Is Happy

Traditional monitoring and intelligence tools that look at infrastructure don’t provide a full picture of what clinicians encounter every day. Infrastructure availability — when everything is “green” — does not mean users are getting a great experience at point-of-care terminals.

Behind most point-of-care terminals are complex virtual desktop and virtual app environments. But support tickets are often escalated far too quickly to third-level support teams under the assumption that the problem is “virtual,” without sufficient information to identify likely causes of the poor experience.

A Poor Digital Experience Hurts Clinicians and Care

Clinicians want to put patients first, but when technology gets in the way, they have to work around issues because they are busy. Without an efficient path to raise and resolve issues, this contributes to terminal fatigue and burnout.

More time dealing with application and terminal issues means less time with patients, a lower quality work experience, and a lower quality of care delivered.

The Solution? A People-Centric Digital Experience.

A successful approach starts — and ends — with a great employee experience, which is only possible through continuous real-time analysis of every user’s digital employee experience across all applications and workstations. By combining clinicians’ assessment of their experience quality with robust analysis of applications and terminals, Nexthink’s innovative approach allows healthcare IT to deliver the experience clinicians and other critical users need to be at their best.

  • Proactive issue management keeps clinicians and staff as productive as possible. Prevention is the most important element of care, and the same is true for clinicians and staff.
  • Shift from reactive problem solving to proactive needs assessment. Nexthink provides the information needed to resolve issues ahead of user impact.
  • Impact of change. Notify users of upcoming changes without email, reduce support calls in response to the change, and measure the impact.

A Great Digital Experience Puts People First, Drives Positive Health Outcomes

Health and well-being are the ultimate outcomes we want to see from all the work we do in healthcare. Providing a great experience ensures that everyone can be at their best, whether delivering care or supporting operations. And when people are at their best, better health outcomes naturally follow.

Come talk with us at Booth #5043 and see how we can help your clinicians flourish or view our virtual session here. Learn more about Nexthink and Citrix on the Citrix Ready Marketplace.