Welcome to our latest Citrix Knowledge Center update, where we share new and updated content from the past month for top trending questions and technical issues. Our thanks to all who continue to provide feedback — we’ve got you covered!
In each post, you’ll find resources including Knowledge Base articles, easy-to-use tools, and helpful guides for both cloud and on-prem solutions such as Citrix Virtual Apps and Desktops, Citrix Workspace, Citrix ADC, Citrix Gateway, Citrix Content Collaboration, and Citrix Endpoint Management.
Let us know if you’d like to see additional topics or general feedback covered in our updates by leaving a comment below. To provide feedback on specific articles, please use the article feedback option when viewing the article.
Visit the Citrix Knowledge Center for easy access to all our support resources.
Micro-Learning Videos
Our micro-learning video sections include videos on Citrix Virtual Apps and Desktops and our App Delivery and Security solutions that will help you solve common issues quicker. Check out the full list of videos today!
Self-Service Chatbot
We have added new sections which include links to top trending issues and easier methods to update existing cases. Give it a go, and remember, we would love to hear your feedback!
Citrix Virtual Apps and Desktops (Cloud and On-Prem)
Articles
Brokering to Power State Unknown VDAs — This article helps explain the brokering behavior to VDAs that show Power State Unknown. You get a brief overview of brokering behavior and tips on policy configuration based on specific use cases.
Announcing customer journey-focused product landing pages — The new, visually appealing design provides an outside-in approach to finding content, following the customer journey. It’s live now for Citrix Cloud and Citrix Virtual Apps and Desktops service.
Micro-Learning Videos
How Citrix Profile Management handles user profiles
Tools and Guides
Cloud Connector Connectivity Check Utility — The Cloud Connector Connectivity Check tests the reachability of Citrix Cloud and its related services.
Accelerate Cloud Migration with the Automated Configuration Tool — The Automated Configuration Tool for Citrix Virtual Apps and Desktops is a tool that enables you to automate migration of your Citrix Virtual Apps and Desktops service deployment.
Service Continuity — Service continuity removes or minimizes dependence on the availability of components involved in the connection process. Users can launch their virtual apps and desktops regardless of the cloud service’s health status.
App Delivery and Security
Articles
ADC crash issue due to Azure NIC pull out — When the Azure side is updated, Citrix ADC crashes or traffic stalls in case of CX4 SRIOV or CX3 SRIOV NIC pull out.
Secondary HA Node Crash loop — Some upgrades from 12.1 to 13.x cause a crash loop that happens while clearing the config when Syslog server is configured with a DNS domain name instead of an IP.
FIPs Syntax issue — MPX 8900/15000-50G shows a syntax error while checking FIPS status.
Micro-Learning Videos
How to upgrade your Citrix ADC HA pair using the GUI
How Do I Link an Intermediate Authority Certificate
Citrix Content Collaboration
Articles
The move from FTP to FTPS — In a move to enhance security for ShareFile, we are moving from FTP to FTPs. FTP access is scheduled for deprecation in January 2022.
Citrix Files User Help Guides — These help guides are targeted toward helping end users troubleshoot various issues in Citrix Files.
Citrix Endpoint Management
Articles
MDX Toolkit Deprecation Extended — The MDX Toolkit has been extended to reach deprecation by March 2022. The MDX Wrapping service remains scheduled for deprecation on September 1, 2021, and will be replaced with MAM SDKs.
MDX Toolkit Deprecation Extended — The MDX Toolkit has been extended to reach deprecation by March 2022. The MDX Wrapping service has already been deprecated and has been replaced with the MAM SDK.
Micro-Learning Videos
How to setup Google Hosted Private Apps-Android devices
How to manage Web Apps using CEM-Android devices
Previous Knowledge Center Updates
Check out all our 2021 Citrix Knowledge Center updates at the links below:
What’s new with the Citrix Knowledge Center – August 2021 includes resources on web proxy and Web Proxy and App Categories in Workspace; WAF and Bot Analytics for ADS; Content Collab end user adoption resources; CEM trending issues and more!
What’s new with the Citrix Knowledge Center – May 2021 includes resources on LHC; Citrix Analytics; upgrading ADC standalone appliances; SSL/TLS best practices; large file transfers failing with ShareFile; an MAM SDK overview; and much more!
What’s new with the Citrix Knowledge Center – April 2021 includes resources how to solve invalid RDS CAL errors; solve start menu issues after applying Citrix WEM app security rules; applying new license to Citrix ADM; solve “cannot complete your request” error due to DNS; solve “Failed to load folder” error; instruction on how to solve uploading enterprise apps to Google Play Store; and much more!
What’s new with the Citrix Knowledge Center – March 2021 includes resources on how to control launch of apps using vPrefer; resolve Microsoft Office rearm error; best practices for upgrading Citrix ADC or Citrix Gateway; Citrix ADC and Citrix Gateway compatibility matrix; Citrix Files SSO error solution; configuring SSO for ShareFile on Cloud Endpoint Management; and much more!
What’s new with the Citrix Knowledge Center – February 2021 includes common resolutions to “Cannot complete your request” and resources that show you how to upgrade Citrix ADC in a HA pair; generate app-specific password in Citrix ShareFile; create enrollment profiles in Citrix Endpoint Management; and much more!
Disclaimer: The development, release and timing of any features or functionality described for our products remains at our sole discretion and are subject to change without notice or consultation. The information provided is for informational purposes only and is not a commitment, promise or legal obligation to deliver any material, code or functionality and should not be relied upon in making purchasing decisions or incorporated into any contract.
