Welcome to our monthly Citrix Knowledge Center update. Each month, we share new and updated content for top trending questions and technical issues. Our thanks to all who continue to provide feedback — we’ve got you covered!

In each post, you’ll find resources including Knowledge Base articles, easy-to-use tools, and helpful guides for both cloud and on-prem solutions such as Citrix Virtual Apps and Desktops, Citrix Workspace, Citrix ADC, Citrix Gateway, Citrix Content Collaboration, and Citrix Endpoint Management.

We hope you’ll find this monthly update helpful. Let us know if you’d like to see additional topics by leaving us a comment below. To provide feedback on specific articles, please use the feedback option when viewing the article.

For easy access to all of our Support resources, visit the Citrix Knowledge Center.

Micro-Learning Videos

Our new micro-learning video sections include videos on Citrix Virtual Apps and Desktops and our App Delivery and Security portfolio that will help you solve common issues quicker. Check out the full list of videos today!

Self-Service Chatbot

Our chatbot continues to evolve with improved question and answer flows and recommendations. You can easily interact with it within the customer portal or any Knowledge Base article. Give it a go, and remember we would love to hear your feedback!

Citrix Virtual Apps and Desktops (Cloud and On-Prem)

Articles

Provision Hybrid AAD joined Virtual Machine on Azure to enable Intune — This article describes how to provision Hybrid Azure AD joined virtual machine on Azure using Machine Creation Service.

Supported Hypervisors for Virtual Desktops (XenDesktop) and Provisioning (Provisioning Services) — We’re committed to ensuring that our products work with the latest VMware, Microsoft, and Citrix hypervisors. This article provides a supported-configurations matrix with various hypervisor solutions.

Common Resolutions to “Cannot Complete Your Request” Error when connecting directly to StoreFront Server — This article provides recommendations on ways to solve the “Cannot Complete Your Request” error when connecting via Citrix Storefront, Citrix Gateway, and more.

Micro-Learning Videos – NEW!

How do I use Citrix Cloud Health check tool

How do I address common profile issues

Tools and Guides

Citrix Health Assistant — The Citrix Health Assistant is a Windows tool that helps admins troubleshoot configuration issues in a Citrix environment. The tool provides GUI and supports operation from the command line.

Profile Management Quick Start Guide — This guide provides a quick reference for installing and configuring Profile Management.

Windows 10 Optimization Guide — The Citrix Optimizer tool provides an automated way of optimizing Windows 10 images and is kept up to date with recent Windows 10 builds.

Communication Ports used by Citrix Technologies — This article provides an overview of common ports used by Citrix components and must be considered as part of networking architecture.

App Delivery and Security

Articles

Update an existing server certificate — Get instructions on how to update an existing server certificate on Citrix ADC.

How to Install and Link Intermediate Certificate with Server Certificate on Citrix ADC — This section provides instructions on how to install and link intermediate certificates on Citrix ADC.

How to Upgrade Software on ADC Appliances in High Availability Setup — We recommend steps you should take before upgrading an HA pair of Citrix ADCs.

Micro-Learning Videos – NEW!

How do I create and install a new certificate?

How to upgrade your Citrix ADC HA pair using the GUI

Tools and Guides

Citrix Networking SSL/TLS Best Practices — Best practices, as well as an in-depth technical paper on validating existing certificates.

Citrix ADC Pooled Capacity Validated Reference Design — Review this reference guide to help you design and implement Pooled Licensing.

Convert Citrix ADC Perpetual Licenses to the Pooled Capacity Model — This guide covers how to convert perpetual licenses to Pooled Capacity.

Citrix Content Collaboration

Articles

Generate an Application-Specific Password — Get instructions on how to configure two-step authentication when the ShareFile application does not support two-step method.

Disable Two-Factor Verification — This article provides instructions in the event two-step verification is not enforced on the account. You may disable the feature for your user account if you are already enrolled to receive verification codes.

Tools and Guides

Citrix Files Migration Tool — This tool will help you in migrating files to Citrix Files seamlessly from a network share or local system.

Citrix Files Deployment Guide with Citrix Virtual Apps and Desktops — This guide provides step-by-step instructions for deploying Citrix Files with the Citrix Virtual Apps and Desktops service.

Citrix Endpoint Management

Articles

Microsoft Edge using MDX microVPN to connect to Citrix Gateway is seen to redirect many times unexpectedly —This article will help if you experience random loading of bookmarked websites, previously visited websites, or other unexpected browser redirects.

Creating Enrollment Profiles — This section provides recommendations on how to create enrollment profiles for Android Enterprise devices.

Tools and Guides

Migration from Android Device Administrator to Android Enterprise — Our step-by-step guide will show you how to move from a legacy device administrator to Android Enterprise.

Endpoint Management Analyzer — Endpoint Management Analyzer is a cloud-based tool that you can use to check the authentication and enrollment setup for Citrix Endpoint Management.

Previous Knowledge Center Updates

What’s new with the Citrix Knowledge Center – January 2021 includes resources on how to fix Microsoft 365 Reactivate Prompt in published apps; prevent the PVS Write Cache from filling up; OTP support for Citrix ADC; how to collect performance statistics from Citrix ADC; resetting end user passwords in ShareFile; and a guide to enrolling iOS device in Citrix Endpoint Management.

What’s new with the Citrix Knowledge Center – December 2020 includes resources on how to make it easier to find common ports for Citrix products; how to enable debug logging for proxy events in Citrix Cloud Connectors; how to troubleshoot Citrix SD-WAN via the ARP table; how to enable/enforce 2FA in Citrix Content Collaboration; how to resolve recent enrollment issues in Citrix Endpoint Management; and much more!

What’s new with the Citrix Knowledge Center – November 2020 includes updates on improving your support experience, simplifying the case management portal, and the evolution of the chatbot experience. You’ll also find links to Knowledge Base articles, easy-to-use tools, and helpful guides for both cloud and on-premises solutions.