This year has brought a tidal wave of change to our day-to-day lives. Lockdowns, quarantines, and mandates have transformed our personal and work routines. These shifts have challenged organizations with keeping business-as-usual processes running in addition to ensuring employees can remain productive and successful working remotely.

Unfortunately, at many organizations, employee experience got lost in this scramble. As companies transitioned employees from the office to a work-from-home environment, the top priority was to get operations back to normal as quickly as possible. Many businesses had to scale up technologies such as VPNs that don’t serve a modern workforce well due to performance, security, and scaling issues. Now that we’ve settled into a new normal where remote work is standard, firms must focus on improving the employee experience to empower their workers and unlock productivity.

In a recent study, Gallup found that a critical factor to having an engaged workforce is getting employees the right workplace tools. With Citrix Workspace, our customers can securely access work resources like SaaS, web, virtualized apps and desktops, and data anywhere, from any device. How does that access work, though?

SSO and Citrix Workspace

Imagine a typical Monday work routine for someone without Citrix Workspace. They begin with a Zoom meeting with a customer and enter their password to start the call. During the session, they take notes and discuss any potential issues with a colleague via Microsoft Word and Teams, requiring another login to Office 365. After the meeting wraps up, they log in to Salesforce to record the results of the call. We can go on and on with examples, but you get the point!

With single sign-on through Citrix Workspace, employees only need to log in once to have access to all resources required for them to be productive. In the demo below, you can see how the end-user logs into Citrix Workspace using multi-factor authentication (MFA) to have SSO into SaaS and web applications such as Office 365 and Microsoft SharePoint.

The primary benefit? Time saved. End users can shift focus toward meaningful, value-add tasks rather than mundane efforts like password entry (or trying to remember or reset multiple passwords).

It doesn’t end there, though. IT help desks receive a considerable amount of password reset requests (about 20 percent of all help desk tickets). SSO can significantly reduce that volume, leading to tangible IT cost reductions and allowing staff to concentrate on other initiatives. SSO also alleviates security issues like employees reusing passwords across multiple applications.

Why Choose Citrix for SSO?

The majority of our new customers already have some form of SSO enabled, so the most frequent question we get is, “What differentiates Citrix from every other product on the market?”

Our competitors typically have a solution that provides SSO to either SaaS or web applications. However, end-users will need separate logins to access file sharing and virtualized applications/desktops. With Citrix Workspace, end-users enter a single password to open SaaS applications, on-premises web applications, virtualized applications and desktops, and files, all in one tool.

On top of SSO, Citrix Workspace has built-in intelligence capabilities such as microapps and a data feed that logically guides end-users to the next best action within the app.

Citrix Workspace enables organizations to provide a world-class workspace experience where end-users can securely access all the resources they need to get their job done and stay engaged in work that challenges them.

For more information on how Citrix Workspace enhances the employee experience:

All our Citrix Workspace Summit content is available now, free and on demand. Check it out and learn how Citrix Workspace can help to transform the employee experience. And for more information on how Citrix empowers a more intelligent approach to security, register for our Citrix Security Summit.