The software-defined wide area networking (SD-WAN) company VeloCloud Networks today announced a new feature that monitors voice quality on voice over IP (VoIP) technology. The company touts the software-based monitoring feature as a way to eliminate yet another piece of hardware at the branch office.
With the feature, customers can diagnose and proactively troubleshoot network issues impacting their voice communications.
The features use a passive agent on the VeloCloud edge, which continuously monitors voice calls on a customer’s SD-WAN. The VoIP performance management software supports an array of codec technologies and provides listening and conversational call quality metrics in both R-Factor and mean opinion score (MOS) formats.
With detailed diagnostic information, network managers can see high-level metrics or drill down to identify specific problems. Preemptive identification of problems can enable network engineers to resolve issues before they impact customer calls.
VeloCloud is ending 2016 with a couple of big wins. In October it announced AT&T had chosen VeloCloud’s SD-WAN. And it also won a deal with Earthlink to deliver network access, hosted voice, security, and other SD-WAN applications to Earthlink customers.