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Industry Spotlight > Broker Dealers

Robinhood Faces Outage for Second Straight Day

By Jeff Berman

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Robinhood’s online and mobile trading platform experienced unspecified technical issues for a second straight day on Tuesday morning, one day after it and Interactive Brokers each had outages.

“We experienced a very brief interruption this morning but all systems are operational,” a Robinhood spokesperson told ThinkAdvisor at 11:06 a.m. ET Tuesday. She didn’t provide additional details, saying there was “nothing additional to share.”

Downdetector reported the latest Robinhood outage at 9:33 a.m. ET Tuesday. Despite the apparent short nature of the outage, it lasted long enough for at least some investors claiming to be clients to complain on Downdetector.com that they couldn’t make trades through the platform for a second day. “Here we go again,” one person complained.

There were also again angry investors complaining on Twitter Tuesday, including one who tweeted: “your website has been unreliable all morning since open and until now at 10:08am.” Another irked investor asked the firm why it didn’t fix its app and complained the platform was “down again” and he was “losing money.”

Robinhood responded to the complaints on Twitter, saying at 12:10 p.m. ET: “We have now fixed the issue. Thanks for your patience and understanding. Try to refresh the page if the problem persists.”

Just after noon Monday, the Robinhood spokesperson had told ThinkAdvisor: “This morning, some customers may have experienced a short disruption in trading due to a technical issue. It’s now completely resolved.” She didn’t specify the nature of the technical issue.

Jeff Berman

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