Principal Financial Hires New Head of Customer Experience: Personnel Moves

Principal Financial Group has hired Jennifer Oyler to be head of customer experience, inside the Des Moines, Iowa-based company’s global marketing team.

Oyler previously was the chief experience executive and strategist at Decooda.

(Related: Dan Sheehan to Succeed Groh as Genworth CFO: Personnel Moves)

Oyler has also worked for State Farm.

Oyler has a bachelor’s degree from the University of Central Arkansas, a master’s degree in business from the University of Arkansas, and a doctorate in organizational behavior and statistics from Virginia Tech.

In other personnel moves news:

The American Council of Life Insurers, Washington, has hired Cindy Goff to be vice president, supplemental benefits & group insurance.

Goff previously was director of public policy for Aflac.

She also has been vice president of policy for EmblemHealth; vice president for product policy at America’s Health Insurance Plans, and director of public policy at Blue Cross Blue Shield of Minnesota.

She has a bachelor’s degree in political science from the University of Minnesota.

She has been active in efforts to shape the state laws and regulations that apply to health insurance products other than major medical insurance.

Covered California, Sacramento, California, has hired Kevin Cornish to be chief information officer.

Covered California is a nonprofit health insurance distributor that’s part of the Affordable Care Act public exchange system.

Cornish — who will earn $260,000 per year — previously was the chief technology officer at the Office of the President at the University of California.

He also has been the vice president of the IT Infrastructure Program at Kaiser Permanente.

Cornish will succeed Karen Ruiz, who is retiring.