Welcome to our latest Citrix Knowledge Center update. Each month, we share new and updated content for top trending questions and technical issues. Our thanks to all who continue to provide feedback — we’ve got you covered!
In each post, you’ll find resources including Knowledge Base articles, easy-to-use tools, and helpful guides for both cloud and on-prem solutions such as Citrix Virtual Apps and Desktops, Citrix Workspace, Citrix ADC, Citrix Gateway, Citrix Content Collaboration, and Citrix Endpoint Management.
Let us know if you’d like to see additional topics or general feedback covered in our updates by leaving a comment below. To provide feedback on specific articles, please use the article feedback option when viewing the article.
Visit the Citrix Knowledge Center for easy access to all our support resources.
Micro-Learning Videos
Our micro-learning video sections include videos on Citrix Virtual Apps and Desktops and our App Delivery and Security solutions that will help you solve common issues quicker. Check out the full list of videos today!
Self-Service Chatbot
We have added new sections that include links to top trending issues and easier methods to update existing cases. Give it a go, and remember, we would love to hear your feedback!
Citrix Virtual Apps and Desktops (Cloud and On-Prem)
Articles
How Do I Configure Cloud Connector to Support a Web Proxy — This article provides steps on how to configure the Cloud Connector to support a web proxy.
Application Categories in Citrix Workspace — This article discusses how to access Application Categories in Citrix Workspace.
Micro-Learning Videos
Troubleshooting VDA Registration Failures on Citrix Virtual Apps and Desktops Service
Citrix Profile Management Benefits
Tools and Guides
Cloud Connector Connectivity Check Utility — The Cloud Connector Connectivity Check tests the reachability of Citrix Cloud and its related services.
Accelerate Cloud Migration with the Automated Configuration Tool — The Automated Configuration Tool for Citrix Virtual Apps and Desktops enables you to automate the migration of your Citrix Virtual Apps and Desktops Service deployment.
Service Continuity — Service Continuity removes or minimizes dependence on the availability of components involved in the connection process. Users can launch their virtual apps and desktops regardless of the cloud service’s health status.
App Delivery and Security
Articles
WAF and Bot Analytics — WAF and Bot analytics can now be viewed in Splunk, which is now integrated with the Citrix Application Delivery Management service.
CVE-2021-22927 and CVE-2021-22920 Remediation Steps — These steps cover how to remediate vulnerabilities related to security advisories.
How to restore LDAP service post upgrade ver 12.1 build 62 to 13.0 build 82 — This article shows how to restore the LDAP service if it shows down after upgrading version 12.1 build 62 upgrade to 13.0 build 82.
Micro-Learning Videos
How to Update an Existing Certificate
How to Upgrade Your Citrix ADC Using CLI
Citrix Content Collaboration
Tools and Guides
Citrix ShareFile and Citrix Content Collaboration end user adoption resources — These resources will help customers with rolling out ShareFile and Content Collaboration licenses and gaining adoption.
Citrix Files User Help Guides — These guides will help end users troubleshoot various issues in their Citrix offerings, including Citrix Files
Citrix Endpoint Management
Articles
Watermark Band displayed in Citrix Files — This article provides information on a graphical issue that occurs with Citrix Files and Citrix Endpoint Management.
MDX Toolkit Deprecation Extended — The MDX Toolkit has been extended to reach deprecation by March 2022; MDX Wrapping service remains scheduled for deprecation on September 1st 2021 and will be replaced with MAM SDKs.
Micro-Learning Videos
CEM Factory reset protection management-Android devices
How to set up Keyguard and Advanced Keyguard management-Android devices
Previous Knowledge Center Updates
Check out all our 2021 Citrix Knowledge Center updates at the links below:
What’s new with the Citrix Knowledge Center – July 2021 includes resources on how to configure Citrix Cloud Connector to support a web proxy; fix failure to allocate capacity for Citrix ADC MPX, SDX, or VPX; configure HDX adaptive transport; convert perpetual licenses to Pooled Capacity; generate an app-specific password; request or renew an SSL certificate for Citrix Endpoint Management server; and much more!
What’s new with the Citrix Knowledge Center – May 2021 includes resources on how to troubleshoot Citrix Analytics for Security; implement various keyboard and input method editors; install and configure Citrix Profile Management; upgrade a standalone Citrix ADC appliance; fix syncing and download/upload issues; move from a legacy device admin to Android Enterprise; and much more!
What’s new with the Citrix Knowledge Center – April 2021 includes resources on how to solve invalid RDS CAL errors; solve start menu issues after applying Citrix WEM app security rules; applying new license to Citrix ADM; solve “cannot complete your request” error due to DNS; solve “Failed to load folder” error; instruction on how to solve uploading enterprise apps to Google Play Store; and much more!
What’s new with the Citrix Knowledge Center – March 2021 includes resources on how to control launch of apps using vPrefer; resolve Microsoft Office rearm error; best practices for upgrading Citrix ADC or Citrix Gateway; Citrix ADC and Citrix Gateway compatibility matrix; Citrix Files SSO error solution; configuring SSO for ShareFile on Cloud Endpoint Management; and much more!
What’s new with the Citrix Knowledge Center – February 2021 includes common resolutions to “Cannot complete your request” and resources that show you how to upgrade Citrix ADC in a HA pair; generate app-specific password in Citrix ShareFile; create enrollment profiles in Citrix Endpoint Management; and much more!
