Welcome to our monthly Citrix Knowledge Center updates series. Each month, we share new and updated content for the top trending questions and technical issues we get from customers. Our thanks to all who continue to provide article feedback — we’ve got you covered!

In each edition, you’ll find resources including Knowledge Base articles, easy-to-use tools, and helpful guides for both cloud and on-premises solutions such as Citrix Virtual Apps and Desktops, Citrix Workspace, Citrix ADC, Citrix Gateway, Citrix Content Collaboration, and Citrix Endpoint Management.

We have recommendations in this edition on how to fix Microsoft 365 Reactivate Prompt in published apps; prevent the PVS Write Cache from filling up; OTP support for Citrix ADC; how to collect performance statistics from Citrix ADC; resetting end user passwords in ShareFile; a guide to enrolling iOS device in Citrix Endpoint Management; and much more!

We hope you’ll find this monthly update helpful. Let us know in the comments below if there are additional topics you’d like us to cover. To provide feedback on specific articles, please use the feedback option when viewing the article.

For easy access to all of our support resources, visit the Citrix Knowledge Center.

Citrix Virtual Apps and Desktops (Cloud and On-Prem)

Articles

Microsoft 365 Apps (Office 365) is Randomly Asking Users to ReactivateAfter publishing Microsoft 365 apps (Office 365), users are randomly being requested to reactivate. This article provides recommendations on how to resolve this issue.

Enable Alt-Tab Hotkey within a Citrix Desktop Session – Citrix Workspace App This article provides recommendations to help if Alt+Tab is not working within a Citrix session.

Recommendations to Prevent PVS Write Cache from Filling Up Too FastGet recommendations to prevent the PVS Write Cache from filling up too fast. PVS Write Cache on RAM with Overflow to HD improves the machine’s performance and is highly recommended.

Tools and Guides

Citrix Health Assistant The Citrix Health Assistant is a Windows tool that helps admins troubleshoot configuration issues in a Citrix environment. The tool provides GUI and supports operation from the command line.

Profile Management Quick Start Guide This guide provides a quick reference for installing and configuring Profile Management.

Windows 10 Optimization Guide The Citrix Optimizer tool is an automated way of optimizing Windows 10 images and is kept up to date with recent Windows 10 builds.

Communication Ports Used by Citrix Technologies This article provides an overview of common ports that are used by Citrix components and that must be considered as part of your networking architecture.

App Delivery and Security

Articles

Native OTP Support for AuthenticationCitrix ADC supports one-time passwords (OTPs) without having to use a third-party server. Review this content for information on native OTP workflow, prerequisites, configuration using GUI/ CLI, and registration and log in capabilities for Citrix ADC.

How to Collect Performance Statistics and Event Logs This article describes how to collect performance statistics from virtual servers and Citrix ADC services. You can collect historical performance statistics of the virtual servers and associated services from the archived newnslog files in the /var/nslog directory.

Error: “Power Supply Failure Detected” Erroneously Reported by LOM Diagnostics available from the LOM dashboard (Lights Out Management) can potentially report an erroneous power supply failure on NetScaler MPX and NetScaler SDX. This article can help if you encounter this issue.

Tools and Guides

Citrix Networking SSL/TLS Best Practices Best practices, as well as an in-depth technical paper and validating existing certificates.

Citrix ADC Pooled Capacity Validated Reference Design Review this reference for guidance on designing and implementing Pooled Licensing.

Convert Citrix ADC Perpetual Licenses to the Pooled Capacity Model This guide covers how to convert perpetual licenses to Pooled Capacity

Content Collaboration

Articles

How to Reset User PasswordsThis article is intended to guide ShareFile admins on how to help new users complete their account activation or help existing users who have forgotten their current password.

Backup Phone Number for Two-Step Verification If you can’t access your primary phone number, a verification code can be sent to a backup phone number that is already enrolled in two-step verification.

Use the Import Overlay FeatureThe Import Overlay feature can be used to duplicate the document overlay of a previously sent document or previously built Reusable Template. This is intended to save time that is normally spent dragging and dropping form fields when sending a new document or creating a new Template.

Tools and Guides

Citrix Files Migration Tool This tool will help you with migrating files to Citrix Files seamlessly from a network share or local system.

Citrix Files Deployment Guide with Citrix Virtual Apps and Desktops This guide provides step-by-step instructions for deploying Citrix Files with the Citrix Virtual Apps and Desktops service.

Endpoint Management

Articles

How to Enroll iOS Devices via Secure HubThis article shows how users how to enroll iOS devices (12.2 or later) into Citrix Endpoint Management.

Tech Brief: Citrix Endpoint ManagementLearn about Unified Endpoint Management and let employees work how, when, and where they want with the power to manage every app, device and platform in one central location.

Tools and Guides

Migration from Android Device Administrator to Android Enterprise This guide provides step-by-step information on how to move from a legacy device administrator to Android Enterprise.

Endpoint Management Analyzer Endpoint Management Analyzer is a cloud-based tool that you can use to check the authentication and enrollment setup for Citrix Endpoint Management.

Previous Knowledge Center Updates

You can find our previous Knowledge Center update blog posts below:

What’s new with the Citrix Knowledge Center – December 2020 Our December update includes resources on how to make it easier to find common ports for Citrix products; how to enable debug logging for proxy events in Citrix Cloud Connectors; how to troubleshoot Citrix SD-WAN via the ARP table; how to enable/enforce 2FA in Citrix Content Collaboration; how to resolve recent enrollment issues in Endpoint Management; and much more!

What’s new with the Citrix Knowledge Center – November 2020 The first “What’s New” post has updates on improving your support experience, simplifying the case management portal, and further evolving the chat bot experience. You’ll also find resources including links to Knowledge Base articles, easy-to-use tools, and helpful guides for both cloud and on-premises solutions.