Welcome to our monthly Knowledge Center Updates series. Each month, we share new and updated content for top trending questions and technical issues. Our thanks to all who continue to provide article feedback. We’ve got you covered!
In each edition, you’ll find resources including Knowledge Base (KB) articles, easy-to-use tools, and helpful guides for both cloud and on-premises solutions such as Citrix Virtual Apps and Desktops, Citrix Workspace, Citrix ADC, Citrix Gateway, Citrix Content Collaboration, and Citrix Endpoint Management. You can check out our November 2020 update here.
This month, we have links to resources that will show you how to make it easier to find common ports for Citrix products; how to enable debug logging for proxy events in Citrix Cloud Connectors; how to troubleshoot Citrix SD-WAN via the ARP table; how to enable/enforce 2FA in Citrix Content Collaboration; how to resolve recent enrollment issues in Endpoint Management; and much more!
We hope you’ll find this monthly update helpful. Let us know if you’d like to see additional topics by leaving us a comment below. To provide feedback on specific articles, please use the article feedback option when viewing the article.
For easy access to all of our Citrix Support resources, visit the Citrix Knowledge Center.
Citrix Virtual Apps and Desktops (Cloud and On-Prem)
Articles
Communication Ports used by Citrix Technologies
This article provides an overview of common ports that are used by Citrix components and that must be considered as part of networking architecture.
User Prompted for additional credentials when using Federated Authentication Providers
Users may be prompted for additional authentication when navigating to Citrix Workspace URLs if Citrix Workspace is configured to use a federated identity provider.
How to enable debug logging for Proxy Events on Citrix Cloud Connector
This article outlines the process to output additional debugging messages relating to proxy connectivity for the Citrix Cloud Connector to the Windows Event Logs.
Tools and Guides
Citrix Health Assistant
The Citrix Health Assistant is a Windows tool that helps admins troubleshoot configuration issues in a Citrix environment. The tool provides GUI and supports operation from the command line.
Profile Management Quick Start Guide
This guide provides a quick reference for installing and configuring Profile Management.
Citrix Optimizer
We have deprecated our Windows 10 Optimization Guide article and are now providing a link on that page to Citrix Optimizer, which provides an automated way of optimizing Windows 10 images and is kept up to date with recent Windows 10 builds.
Networking
Articles
Troubleshoot Citrix SD-WAN issues using ARP table
This article will help you troubleshoot Citrix SD-WAN issues using an ARP table.
Error: “Invalid private key, or PEM pass phrase required for this private key” When Installing a Certificate-Key Pair on ADC Appliance
When trying to install a Certificate-Key pair (certificate and private key) on an ADC appliance, the following error appears: “Invalid private key, or PEM pass phrase required for this private key.” This article will help you resolve the issue.
How to create rewrite policy for content security headers, XSS protection, HSTS, X-Content-Type-Options & Content-Security-Policy
This article explains how to add Security header to Web pages served through NetScaler using rewrites.
Tools and Guides
Citrix Networking SSL/TLS Best Practices
Best practices, as well as an in-depth technical paper and validating existing certificates.
Citrix ADC Pooled Capacity Validated Reference Design
Review this reference guide to help you design and implement Pooled Licensing
Convert Citrix ADC Perpetual Licenses to the Pooled Capacity Model
This guide covers how to convert perpetual licenses to Pooled capacity
Content Collaboration
Articles
Enroll in Two-Step Verification
This article provides steps on how to enroll in two-step verification via Citrix Content Collaboration. It contains a number of new sub-articles that have been fed into the chatbot for more precise and meaningful recommendations to customers experiencing issues.
Enforce Two-Step Verification
This article provides steps on how to enforce two-step verification via Citrix Content Collaboration. It contains a number of new sub-articles that have been fed into the chat-bot for more precise and meaningful recommendations to customers experiencing issues.
Tools and Guides
Citrix Files Migration Tool
This tool will help you in migrating files to Citrix Files seamlessly from a network share or local system.
Citrix Files Deployment Guide with Citrix Virtual Apps and Desktops
This guide provides step-by-step instructions for deploying Citrix Files with the Citrix Virtual Apps and Desktops service.
Endpoint Management
Articles
MDM Enrollment Fails Consistently on iOS 14 Devices On Citrix Endpoint Management (On-Prem)
This article provides recommendations on how to resolve enrollment failures for OnPrem deployments of Citrix Endpoint Management.
After Upgrading to iOS 14 and Opening MDX Wrapped Apps Prompt Displays – “Compliance Error – Your device is out of compliance…MDX Encryption is not supported”
This article provides details on what to do if the error around MDX encryption is encountered. It is recommended to move to platform encryption to prevent any future issues.
Tools and Guides
Migration from Android Device Administrator to Android Enterprise
This guide provides step-by-step information on how to move from a legacy device administrator to Android Enterprise.
Endpoint Management Analyzer
Endpoint Management Analyzer is a cloud-based tool that you can use to check the authentication and enrollment setup for Citrix Endpoint Management.
