I wanted to give a Good Friday shout-out to the folks at the Hyatt centre in Omaha. I was lucky enough to visit some years ago and was able to recognise a number of the staff members I met there. The video, which seems to involve 100+ people telling the camera ‘Why we love Hyatt’. (The office there is their Global Contact Centre.)
I am really impressed with it and would invite you to take a moment to watch if you can. It will give a face to that Gold Passport or Private Line Agent, the next time you call Omaha.
Is it just me or does the guy creep on one of the girls just after he hi-fives her at 2:09?