Have you seen the new Runway Girl Network website yet? If not, you should give it a look. And not just because I’m one of the contributors there (though that certainly helps). The site is new (just a couple weeks old) and is a great resource for all sorts of information related to the passenger experience. You won’t find too many over-the-top in-flight reviews filled with photos but little else. Rather, the stories go deeper, examining not just what the new seats or meals are like but how the airlines got there or why they chose the configurations they did. Think of it as a more informed, more researched view into not just the “what” but also the “why” of the stories affecting the passenger experience.
There’s a strong tilt towards in-flight connectivity and entertainment systems within the site. I’m a fan of that as I think that’s one area where the industry actually is progressing pretty quickly. And keeping up is very much a challenge between the various regulatory bodies, the service providers and the airlines all moving at different speeds.
Finally, most of the reason I’m writing about it today is that I was invited to be a guest on their podcast last week and had a blast doing the episode. Obviously PointsHoarder is still my favorite, but the new #PaxEx Podcast is pretty awesome, too. And we’re early enough along (only two episodes so far) that catching up and staying current shouldn’t be a problem at all.
Some useful Runway Girl Network reading/listening involving me:
- Episode 002: Cabin Competition Heats Up
- New tail means new AA: employees
- Lifetime loyalty loses luster
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Sorry, when it takes me that long to figure out their website I’m just not going to bother.
I’ve followed Mary for years, but I think the new webpage is a step back. Reminds me of the early 2000’s with the crowded clutter and “everything on the homepage” design. I think part of theproblem was she went from the source of connectivity and the airline experience to one of many.