Mike Stiles brings our attention to a recent report released by Mojiava, which gives some statistics on just how mobile Moms are.  And he asks the question, if you want to appeal to Mom, are you making things easy for them on their mobile device.   Let’s break down some hard truths as presented by [...]

Phoebe Venkat was the community manager for Tyco’s 24,000-person network and imparts some real world advice on a wide range of community management topics.   Number one most important characteristic is to be 1000% transparent. You have to be able to take the good and bad feedback — and everything in between — and make [...]

Jenn Pedde asks 4 questions about getting and keeping new members, to 10 different community managers.  The questions and answers are all from Twitter, thus nice and succint.  The community managers have different types of community, and their answers reflect the diversity. @rhogroupee  So many options for users; you have to make your community crazy [...]

Zachary Mccune is the current community manager of a Fortune 500 company, and got his start at an iPhone app company.  Here he shares his views on Community Management, from the lens of social media. Start here: lead and develop a culture that represents the ideals and actions of a brand, product or company. Tell [...]

Nancy White contributes some thoughts about online communities, because she frequently finds that she runs into a lack of clarity when discussing this topic.  This link is to her blog post, and the real meat is in the Youtube video.  Well worth the 21 minutes of your time. Technology has fundamentally changed how we can [...]

Deirdre Reid is looking at higher education's response to the Internet, by creating Massive Open Online Courses (aka MOOC).  And typically this type of education is delivered free of charge, to anybody that wants to learn.  So if this takes off, what must change in the higher education marketplace to allow them to stay relevant? [...]

Derek Powazek comes out of vacation briefly to weigh in on how to get online communities started.  Because you need to get good content and conversations going to attract new people.  And yet you don't want to fabricate users and content.  It's a real Catch-22. I’d like you to hold two slightly contradictory thoughts in [...]

Joe Amodio has some advice for both sides when hiring a new community manager.  The person doing the hiring and the person wanting the job need to match the personality into the existing community.  Because it's very difficult to change the culture of the online community. Take a look at the community you’re going to [...]

Reggie Henry makes an astute observation that the same person can have different intentions for information, depending on what they are trying to accomplish.  And that when people are using mobile devices, they are typically in DO mode. People have different appetites for online content depending on whether they are in learn mode or solve-a-problem [...]

Steve Dale adds a little balance to the argument that the future belongs to social media, and the sooner we get there the better off everyone will be.   I think I’ve made my opinion on this quite clear – it will be around for the foreseeable future, and will probably outlive many of today’s [...]